Connecting Eway as a Payment Provider

Accept card payments from your customers in Australia and New Zealand using Eway as a payment provider. Eway offers recurring payments, manual card entry, and 3DS verification.

• From June 2024, an improved Eway experience for online payments is available to connect. This includes improved capabilities, like the ability to set up recurring payments, accepting manual card entry and enabling 3DS security.

• For existing Eway users, to join the new experience for online payments, you can disconnect and then reconnect your Eway account (see FAQs).

In this article, learn about:

• Connecting Eway

• Frequently asked questions (FAQs)

General Info

Supported countries

Australia, New Zealand

Supported currencies

AUD, NZD, USD

Supported payment options

• Credit/debit cards

• Manual card entry

• Recurring payments

• 3DS verification

Transaction fees

Vary

Account activation time

A few days

Notes

The currency used in your Wix account must match the currency in your Eway account. If the currencies do not match, the transactions may be declined. Learn how to change your currency

Managing your account

For information on topics such as transaction fees, payout schedules, refunding a customer, chargeback disputes, and more, please contact Eway

Connecting Eway

1. Go to Accept Payments in your site's dashboard.
   Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it.

2. Click See More Payment Options.

3. Click See Options next to Third-Party Credit / Debit Card Providers.

4. Click Connect next to Eway.

1. Depending on whether you need to create a new Eway account or have an existing account, follow the instructions:

Have an account

1. Enter your API Key and Password.

2. Click Connect.

Don't have an account

1. Click Create Eway Account and fill in the form to create your account.

2. An Eway representative will call you to complete the registration process. Ask the representative for your API key.
   Note: Make sure to ask Eway for your API Key rather than your Merchant ID or Customer ID.

3. Return to this window (repeat steps 1-4), and follow the steps under Have an account to connect your account.

FAQs

Click a question below to learn more about accepting payments.

I have an existing Eway connection. How do I disconnect and reconnect Eway to use the improved experience?

In order to improve your Eway experience:

1. Go to Accept Payments.

2. Click Manage next to Eway.
   

3. Click Disconnect Eway and follow the prompts to disconnect your account.

4. To reconnect, return to the Accept Payments tab and follow the steps to connect Eway.

How can I tell if a payment method is active?

In order to accept online payments, you must connect a payment provider.

Once connected, your checkout will be active for your chosen payment method(s).

You need to have your account successfully verified to receive payouts.

Is my currency supported?

Be aware that payments will fail If you are using an unsupported currency.

The currency used in your payment provider account must match the currency that you set in your Wix account. If you need to change the currency set in your provider account, please contact your payment provider.

If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers. Learn how to change your payment provider.

What is a minimum payment amount?

Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed.

Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans.

Please contact your payment provider to get the most up-to-date information about their minimum payment threshold.

How do I get my payouts?

Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly.
If your provider is Wix Payments, learn about receiving payouts from Wix Payments.

My customers' payments are being declined. What can I do?

If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments.

Why can’t I connect my desired payment provider?

If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues.

Do I need to upgrade my site to accept payments?

Yes. You need to upgrade your site to a plan that supports payments in order to accept payments.