Connecting Webpay Plus-Transbank as a Payment Provider

Accept payments from your customers in Chile using Webpay Plus-Transbank as your payment provider.

General Info

Supported countries

Chile

Supported currencies

Chilean Peso

Transaction fees

Variable

Notes

The currency used in your Wix account must match the currency in your Transbank account. If the currencies do not match, the transactions may be declined. Learn how to change your currency

Managing your account

For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, visit Transbank

Connecting Webpay Plus-Transbank

1. Go to Accept Payments in your site's dashboard.
   Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it.

2. Click See More Payment Options.

3. Click Connect next to Webpay Plus by Transbank.

1. Depending on whether you are creating a new Transbank account or have an existing account, follow the instructions:

Have an account

1. Enter your Código de Comercio.

2. Click Connect.

Don't have an account

1. Click Create Webpay Plus - Transbank account.

2. Register for a Transbank account.

3. Click the confirmation link you received in the email from Transbank to activate your account.

4. Find your Código de Comercio in your Transbank account.

5. Return to this window (repeat steps 1-4) and follow the steps under Have an account to connect your account.

FAQs

Click a question below to learn more about accepting payments.

How do I find my Código de Comercio?

To find your Código de Comercio, check the email sent from Transbank. The codigo de comercio is a 8 digit code that you will need to copy and paste into Wix to connect your account. If you can't find the email, check your spam folder or contact Transbank.

How can I tell if a payment method is active?

In order to accept online payments, you must connect a payment provider.

Once connected, your checkout will be active for your chosen payment method(s).

You need to have your account successfully verified to receive payouts.

Is my currency supported?

Be aware that payments will fail If you are using an unsupported currency.

The currency used in your payment provider account must match the currency that you set in your Wix account. If you need to change the currency set in your provider account, please contact your payment provider.

If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers. Learn how to change your payment provider.

What is a minimum payment amount?

Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed.

Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans.

Please contact your payment provider to get the most up-to-date information about their minimum payment threshold.

Can I offer recurring payments?

To offer recurring payments, you must connect a payment provider that supports recurring payments.

How do I get my payouts?

Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly.
If your provider is Wix Payments, learn about receiving payouts from Wix Payments.

My customers' payments are being declined. What can I do?

If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments.

Why can’t I connect my desired payment provider?

If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues.

To troubleshoot connection issues for Transbank, visit Transbank's guide to connecting to Wix.

Do I need a Premium plan to accept payments?

Yes. Your Wix site needs to have a Business & eCommerce Premium plan in order to accept payments.