Wix Mobile POS

Wix Mobile POS: Setting Up a Point of Sale

Important:

This article is about Wix Mobile POS for mobile phones.
For info on Wix Retail POS for brick and mortar stores, click here.

Setting up your phone as a point of sale (POS) turns your mobile device into a "mobile cash register". After setup, you can collect payments wherever you go.

Stripe Reader M2 next to a cell phone

The Wix POS solution outlined in this article is available only in the US and Canada. If you are located outside of the US, or want to use a 3rd-party integration, there are additional options.

Tell me more about 3rd-party integrations

You can accept payment through the following 3rd-party integrations:

Square: Available in the US, Canada, UK, Australia, Ireland, and Japan.
SumUp: Available in Belgium, Bulgaria, Cyprus, France, Germany, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Switzerland, and the UK.

Accepting cash payment at a POS is available in every region.

Step 1 | Download the Wix app

To start accepting payments from your mobile device, download the Wix app. You can accept cash right away, or proceed to the next step to set up credit card payments.

To download the Wix app:

Go to the Apple App Store (on iPhone) or Google Play (on Android).
Type 'Wix app' in the Search field.
Click Get or Install to download the app.

Tip:

If you are accessing this article on your phone, you can click to download:

Step 2 | Create a Wix Payments account

Credit card payment processing for Wix Mobile POS is done through Wix Payments. Start by creating your Wix Payments account so you can accept this payment method.

Notes:

If you previously set up mobile POS through Square or SumUp, you must disconnect before creating a Wix Payments account.
Your Wix Payments account must be approved before you can order a card reader (step 3) or set up your phone to receive tap payments (step 4). Learn more about the Wix Payments verification process.

Step 3 | (Optional) Order and connect a card reader

Notes:

You can accept card payment with either a card reader or directly through your phone (tap to pay). If you plan to use only tap to pay, you can skip to the next step.
You can set up both a card reader and Tap to Pay on iPhone, but you can only use one at a time.

Once your Wix Payments account is approved, order a card reader so you can accept chip, swipe and tap payments. The reader connects via Bluetooth to your phone. Two models of the card reader are available, one for US merchants and one for merchants in Canada.

Stripe Reader M2

After receiving the card reader, you can connect it in the Wix app.

To order and connect a card reader:

Go to the Wix POS shop, scroll down and select the card reader.
Note: Progress to the next step after you receive the card reader.
Go to your site in the Wix app.
Tap Manage at the bottom.
Tap Point of Sale under Get Paid.
Tap the Connect iconat the top right.

Screenshot of the Connect icon in the Wix Owner app

Tap Connect.
Tap Connect Reader.
Press the power button to turn on the card reader.
Tap Connect in the app, next to the reader.

If the card reader isn't working properly, check out these troubleshooting steps.

Step 4 | (Optional) Set up Tap to Pay on your phone

Requirements:

Tap to Pay is currently available only in the US.
iPhone:The 15.5 operating system or higher
The iPhone XR model or later
Android: Android 11 or later

After setting up Tap to Pay on iPhone, customers can either tap a credit/debit card directly on your phone or use their own phones to pay you.

Two people holding phones to tap to pay

To set up Tap to Pay:

Enable Tap to Pay in the dashboard:Go to Accept Payments in your site's dashboard.
Enable the Tap to Pay on iPhone toggle.
Go to your site in the Wix app.
Tap Manage at the bottom.
Tap Point of Sale under Get Paid.
Tap the Connect iconat the top right.
Select Tap to Pay or Tap to Pay on iPhone.Tap Activate.

Step 5 | Selecting POS settings

Before you start using your point of sale, go to the POS settings to see if you want to make any changes there.

To select POS settings:

Go to your site in the Wix app.
Tap Manage at the bottom.
Tap Point of Sale under Get Paid.
Tap the More Actions icon at the top right.
Select POS settings.
Note: If you don't see POS settings, check the FAQ below.
Choose the setting you want to update:

Allow the sale of out-of-stock products

Note: This setting is relevant only for Wix Stores

If you allow out-of-stock products, you can add them to the cart. When you do, you'll see an indication that the product is out of stock.

You'll also get a pop-up notification when you go to check out.

Note: Changes to the out-of-stock settings also affect POS checkout on desktop.

Tap Out of stock products.
Set permissions for selling out of stock products:Allow: You can sell products even if the inventory shows that they are out of stock. After a sale, your stock count becomes negative. (e.g. -6 t-shirts in stock).
Allow with permission: Anyone with your permission can sell out-of-stock products. Note: Learn how to add staff members and assign permissions.
Don't allow: Out of stock products cannot be added to the cart.

Enable tipping

Give customers the option of leaving a tip. Learn more about tipping at a mobile POS.

To set up tipping:

Tap Tips.
Enable the Collect tips toggle.
(Optional) Change the preset tip percentages:Tap the tip option you want to update.
Enter a new percentage.
(Optional) Tap the Allow a custom tip amount toggle to enable it.
Tap Save.

Customize the look of your printed or emailed receipt

If you connected a printer to your mobile POS, you can customize the look of your printed receipts by adding your company logo, displaying the name of the person who processed the sale, adding a return policy, and more.

Learn how to customize your Mobile POS receipt.

Manage your receipt printer

After you purchase a receipt printer, you need to pair it with your phone. Learn how to connect your printer with your mobile device.

Select item types

If you sell more than one type of item (store products, booking services, restaurant orders, or gift cards) you can decide which items you want to make available at your point of sale.

Tip: You can also decide the order the tabs are displayed.

To select item types:

Tap Item types.
Deselect the checkboxes next to items you don't want to sell.
(Optional) Drag the item types to reorder them.

FAQs

Click a question below to learn more about setting up a POS.

I don't see the POS settings option. How can I add it?

Normally, you should be able to access the POS Settings by clicking the More Actions icon at the top right.
Screenshot of a Wix App point of sale page after clicking the More Actions button with POS settings outlined

If the settings aren't displayed, you can access them by adding Wix Stores to your site.
Note: Make sure you hide store pages from your live site.

Can I offer a refund for a payment made at a point of sale?

It's not currently possible to offer refunds for payments collected at a POS.

Can I collect tax at a POS?

If your POS is connected to Wix Stores, tax can be collected. Note that the customer's location is determined by the business location you entered in the Business Info page in your site's dashboard.

Learn more about collecting tax for Wix Store sales at a mobile POS.

It is not currently possible to collect tax for payments not connected to Wix Stores.

I have a card reader and also have tap to pay set up on my phone. Can I use both?

Yes, but not at the same time. If you're using one option and want to switch to the other, you need to unpair the active one and then pair the option you want to use.

To switch card readers: