Getting Started with Wix Payments
Wix Payments: Guidelines for Uploading Documentation
Wix may request that you send the following documents in order to verify your Wix Payments account. The photo ID is used to verify that the identity of the Wix Payments account owner (personal or business) matches the identity of the bank account owner.
Important:
All documents* must be issued within the same country you select as your business location. Documents may be rejected if issued from another country.
(*For a business Wix Payments account, your ID may be issued from any Wix Payments supported country).
Learn about the guidelines for uploading documents for:
Photo ID
Your photo ID must meet the following requirements:
Your photo ID can be a passport, driver's license or a government issued ID card
Your photo ID must be active and non-expired
The photo must be in color
Your ID must show all 4 borders and corners
The ID must not have information blocked or blacked out
The ID must be straightened, not angled or rotated
The ID must not be blurry, overexposed or copied from another source (e.g. screenshot)
Your first, middle and last name in your Wix Payments account must match those of your ID
Your birth date in your Wix Payments account must match that of your ID
For passports with a Machine-Readable Zone (MRZ), the MRZ must be visible.
For driver's licenses or government issue ID cards, send a separate file for each side
Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
The maximum file size is 10 MB
The minimum file size is 1 KB for PDF, 100 KB for other formats
Address verification document
Provide a document, such as utility bill, which verifies the address you have submitted. Your address verification document should meet the following requirements:
Documents must be visible and clear
Documents must be dated within the last six months
Complete documents must be uploaded. A complete document is defined as:One full page of the document (at minimum)
The full name and address of the individual are clear and visible
Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
Users in Canada must provide separate documents for identity and address verification
Bank details
To verify your bank details, you can provide one of the following documents:
A bank statement
A voided check
Official letters issued by a bank
See below for the requirements for uploading each of these types of documents.
Bank statement
Provide a color copy of your statement
The bank logo should be visible and clear
The full bank account number should be visible and clear
The document must have been issued within the last 12 months
The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account
The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account
Voided check
The word "VOID" should appear on the check
The bank's logo should be visible and clear
The bank account number should be visible and clear
Bank account holder/company name must be printed, not handwritten
The check must be issued and printed by the bank
Voided check must not be part of a direct deposit form
The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account
The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account
Bank letter
The bank logo should be visible and clear
The bank account number should be visible and clear
The letter must be issued and printed by the bank
The document must have been issued within the last 12 months
The letter must have a bank agent signature
The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account
The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account
Guidelines for uploading bank statements, voided checks and bank letters
Banking documents may be rejected if:
The document is blurry
The document is not legible (font too small)
The document is torn or damaged
The document is rotated or upside down
The image is a mobile screenshot
The full account numbers are not displayed
The name/company on your document do not match details in your account
The account numbers are incorrect
It is not a bank statement, but a direct deposit form
The voided check is not printed by a financial institution
Please also note:
Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
The maximum file size is 10 MB
The minimum file size is 1 kB for pdf, 100 kB for other formats
Company details
Your business document must meet the following requirements:
The tax ID/registration number should be visible and clear
The company name should be visible and clear and match the business details in your Wix Payments account
(If applicable) Company director documents should contain the legal entity name and list all registered directors
The document must have been issued within the last 12 months
Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
The maximum file size is 10 MB
The minimum file size is 1 kB for PDF, 100 kB for other formats
Company director documents
Canadian corporations may need to provide a document listing the company’s directors, if requested to do so.
You can submit any one of the following documents, as long as it contains an up-to-date list of the directors of your company:
A current and valid government issued document that contains the entity name and directors
Corporate profile report
Articles of Incorporation or Association
Notice of Articles
Notice of Change of Directors (e.g. Form 6, Form 4006, Form 3006)
Board meeting minutes/resolution dated within the last 12 months
For name changes:
You may have changed your business name and the name on the business registration document does not match your current legal business name. If so, please upload the business registration document you currently have to your Wix Payments account. In addition, you may be requested to provide an official name change documentation that displays both the original and new legal business name. If you need assistance, please contact Customer Care.
If you have recently married, but your ID does not reflect your new surname, you'll need to provide a copy of your marriage certificate. You can submit it by uploading a PDF of your marriage cert with your Photo ID. The marriage certificate can be added as the second page to a PDF file along with the ID. If you need assistance, please contact Customer Care.