Wix Podcast Player: General Troubleshooting

The majority of podcast issues can be resolved by doing the following:

• Disconnecting and reconnecting to your internet.

• Clearing your cache and cookies.

• Opening your podcast in a different browser.

If you are still experiencing issues, select your issue below to learn how to resolve it.

Unable to Connect My Podcast to the Wix Podcast App

Make sure you are using the feed RSS URL and not a link to iTunes or another podcast player.

Note: The Wix Podcast Player is an RSS reader. Wix does not host your podcast. You will need to check that your permissions are set correctly with your host. Learn more about connecting your RSS feed.

Unable to Play Audio/Video in the Wix Podcast App

You can test your RSS feed by checking that your audio/video plays correctly in other free RSS readers e.g. feedly.com.

Missing Podcast Episodes

If you are missing podcast episodes, check the following:

• The episodes have been successfully added to the episode page.

• Your RSS feed is properly set up to display the episodes.

• All episodes are working correctly.

Still need help?

If you still need assistance with the Wix Podcast Player, please contact us and prepare the following details:

• A detailed description of the issue you are experiencing.

• The site and page where your Wix Podcast Player is located.

• The RSS feed URL.

• Include what happened and what you've already tried.