Wix Restaurants: Adding and Setting Up Wix Restaurant Orders (New)

Wix Restaurants Orders (New) is an online ordering app designed to help you manage your restaurant, catering service, or meal prep business efficiently.

Important:

• This article is about Wix Restaurants Orders (New), Wix's new online ordering app. Learn more about the differences between the old and the new online ordering apps.

• For info on the previous online ordering app, click here.

• Wix Restaurants Orders (New) works together with the new Wix Restaurants Menus. Make sure to set up your menus.

Step 1 | Add the Wix Restaurant Orders (New) app

Start by adding the Wix Restaurant Orders (New) app from the App Market. This automatically adds relevant pages to your site so customers are able to place online orders (e.g. the order tracking page).

Wix Editor

Studio Editor

Dashboard

1. Go to your editor.

2. Click Add Apps  on the left side of the editor.

3. Search for the Wix Restaurant Orders (New) app in the search bar.

4. Click Add to Site.

Step 2 | Establish order scheduling and availability

Adjust your order scheduling to ensure timely preparation. For example, a restaurant may allow customers to place immediate or scheduled orders, while a catering service may require orders to be placed in advance for adequate preparation.

To set up scheduling and availability:

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click Order Scheduling next to Scheduling and Availability.

3. Choose how quickly customers can receive their orders:

Immediately / scheduled for later

1. Select As soon as possible (ASAP) or scheduled for later.

2. Set the Scheduling rules:Estimate How quickly can orders be prepared? to inform customers who are placing orders.
   Click the How far in advance can orders be scheduled? drop-down and select how far into the future an order can be scheduled.
   

3. Click Save.

Tip: Delivery time is added separately.

Immediately

1. Select As soon as possible (ASAP) only.

2. Set the Scheduling rules to estimate How quickly can orders be prepared? to inform customers who are placing orders.

3. Click Save.

Fulfilled on a future date

1. Select Preorder only.

2. Set the Scheduling rules:Set your lead time.
   Tip: Use this option if you only accept same week orders (e.g. Order by Wed. to get a weekend picnic basket).
   Choose the length of your pickup or delivery window.
   Tip: Your last window may be shorter. For example, if your business is open from 12-19 and you choose a 2-hour window, the last window will only be 1-hour long.
   

3. Click Save.
   
   

Step 3 | Set up fulfillment preferences

Your delivery and pickup settings let you specify collection times, delivery areas, minimum orders, and fees. You can also set closures for holidays or full dates, blocking orders entirely or for specific fulfillment methods.

Notes:

• Enter your business location(s) in the Business Info settings.

• Currently, you can set up multiple delivery locations but not multiple pickup locations.

To set up pickup and delivery:

1. Go to Pickup and Delivery in your site's dashboard.

2. Click Pickup and Delivery.

3. Select what you want to set up:

Pickup

Set up times when customers can pick up their orders under the Pickup section.

1. Enable the toggle under Pickup to activate the option on your site.
   Note: Disabling the toggle turns off pickup for customers. You can temporarily deactivate it (along with each delivery area).

2. Click the Edit icon .

3. Set up your pickup hours and settings (e.g. order minimum, pickup instructions).

4. Click Save.
   
   

Delivery

Set multiple delivery areas, each with unique fees and times. Then, configure your delivery hours and settings.

1. Set up where you deliver under the Delivery section:Click + Add a Delivery Area.
   Enter the geographic area (e.g. name, define area).
   Click Save.
   

2. Set your delivery details and settings (e.g. estimated delivery time), then click Save.

Default fulfillment method

You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site.

1. Click Change Default next to Default method.

2. Select the relevant option under Which method should be preselected when customers visit your site?.
   Note: Customers can navigate freely between the 2 fulfillment methods, regardless of the method you choose to show first.
   

Closures

Add closures to block orders on specific dates, holidays or when maximum order capacity is reached

1. Click Manage Closures next to Closures.

2. Click + Add Closure.

3. Enter the closure details (e.g. relevant fulfillment method, date, hours)

4. Click Save.
   
   

Step 4 | Set up tax

Set up tax collection to comply with your local regulations. You can collect tax for specific locations and create custom groups for items with special tax rates, like alcohol or tax-exempt products.

If you use Wix Stores or Wix Bookings, you can manage tax collection for all your business solutions in one place.

Important:

Different tax rules apply in different locations. Consult with an accountant or your local tax authority for specific information relevant for your business.

To set up tax:

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click Tax under Checkout.

3. Set up the relevant tax collection details (e.g. tax locations, tax groups).
   Note: You can set up tax using the manual method or the automatic tax collection.

Step 5 | Select additional checkout settings

Customize your checkout to improve the ordering experience. Add custom fields to your checkout form, set up your preferred payment methods and enable the option to join your mailing list.

You can require customers to agree to your policies before completing their orders to ensure you're on the same page. Additionally, you can enable gift card payments and generate invoices automatically.

To select additional checkout settings:

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click Additional Checkout Settings under Checkout.

3. Choose what settings you want to customize:

Customize your checkout

Edit your checkout form, add custom fields and invite customers to subscribe using the available options:

• Customize the checkout form:Click Edit next to Customer form.
  Define mandatory fields, update content, and add custom fields.
  Click Save.
  

• Invite customers to subscribe to your email list:Enable the Subscription opt-in checkbox toggle.
  (Optional) Select Checked by default to make the checkbox appear selected when customers get to checkout. They can always deselect it.
  

• Design the top of the checkout page:Click Edit next to Checkout header and
  Decide whether the header shows your Name or Logo.
  Align the text on the header to the Side or Center.
  Click Save.
  

Policies

Add your policies and choose if customers need to agree to them before placing orders.

1. Select the checkbox next to Checkbox policies you want to display.

2. Enter the text for each policy you chose.

3. (Optional) Add a checkbox that requires customers to agree to your policies:Select the Policy agreement checkbox.
   Select the Checked by default to make the checkbox appear selected when customers get to checkout. They can always deselect it.
   

4. (Optional) Add a link to the footer with your contact details:Enable the Contact us toggle.
   Enter the relevant information.
   

Payments

Create invoices automatically, accept gift cards or save customers’ cards on file:

• Enable the Invoices toggle to automatically create invoices for new orders.

• Enable the Gift cards toggle to let customers pay for their orders with a gift card.

• Click Go to Accept Payments to manage your payment methods.

Step 6 | (Optional) Add another online ordering page

After setting up your online ordering page, you can create an additional one to manage a different aspect of your business, such as a restaurant and catering service. Each page will be displayed separately on your site, allowing customers to select the service they need.

You can customize each page with its own settings, menus, notice periods - like 30 minutes for regular orders and 2 days for catering - and specific fulfillment methods, hours, and fees.

To add another online ordering page:

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click the More actions drop-down and select Add another ordering page.

3. Click Continue.

4. Start creating your additional ordering page.

FAQs

Click a question below to learn more about setting up Wix Restaurant Orders:

Can I manage how customers add tips for online orders?

Yes. You can allow customers to leave tips at checkout, offering preset options for easy selection. Go to Online order settings in your site's dashboard and click Tips to get started.

Where do customers see the selected policies?

Policies appear as clickable links in the checkout footer.

Can I add my logo to the Checkout Page?

Yes. When you upload a logo to the Business Info page, it will be displayed at the top of your Checkout Page instead of your site name.

To upload a logo:

1. Go to your site's dashboard.

2. Click Settings.

3. Select Business Info.

4. Click Upload Image next to Logo.

5. Upload an image and click Choose File.

6. Click Save.

How do I set up notifications for incoming orders?

You can choose which updates to receive from both your dashboard and the Wix app. This includes important order notifications, such as when a new order is submitted. You can customize your notification preferences for email and desktop, and opt for sound alerts and push notifications using the Wix app. Learn more about managing your notification preferences.

Notes:

• All notifications are turned on automatically, but you can toggle off the ones you don't need.

• Notification preferences affect only your site and account, not site collaborators.

How do I customize notifications I send to customers about their orders?

The Wix Restaurants Orders (New) app includes pre-installed outgoing notifications to update your customers about their orders and keep site collaborators (e.g. kitchen staff) in the loop. You can manage, edit, and duplicate these notifications, including custom ones you create. Learn more about managing your outgoing notifications.