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Setting up Retail POS hardware

Wix Retail POS: Setting Up the Receipt Printer

Important:

  • This article is about Wix Retail POS tablet for brick & mortar businesses.

  • For info on using POS on a mobile device, click here.

Print customer receipts using a receipt printer. You can choose from the HP receipt printer or one of the Epson m30 series printers.

Setting up an HP terminal receipt printer

To set it up this printer, you just need to insert the paper and plug it in.

An HP terminal receipt printer

To set up an HP receipt printer:

  1. Insert the paper roll:Make sure to unplug the printer to turn it off.
    Turn the top of the printer counterclockwise.
    Open the compartment cover.
    An HP terminal receipt printerPlace the paper roll in the compartment.
    Important: Make sure the thermal side is exposed.
    Pull the paper enough so that a bit of paper out sticks out when you close the compartment.
    Important: Make sure the paper is tightly rolled.
    Press the compartment cover to close it until it clicks into place.
    Turn the top of the printer clockwise.

  2. Using the cables supplied with the printer, connect the printer to the tablet and the cash drawer.  
    Sketch of how the different parts of the Wix Retail POS system connect to each other

  3. Verify that the printer is connected:Open the POS tablet.
    Tap the Menu icon  at the bottom left.
    Tap Settings.
    Scroll down and tap Manage Hardware.
    Check the status next to Receipt Printer. If the printer is connected properly, the status should read Connected.
    Tip: The light on the printer should be green.
    Press the paper feed button to prepare for printing.

  4. Connect the printer to the tablet and cash drawer (if you have one) and check in the hardware settings to see that it's connected properly.

Setting up an Epson m30 Series Printer

After acquiring one of the Epson m30 series printers, you can connect it and start printing receipts at your point of sale.

Epson Omnilink TM-m30III printer

Before you begin:

There are Epson m30 printers that connect via Bluetooth, WiFi, Ethernet, or USB. Additionally, some offer more than one connection option. Check your Epson user guide to see which options are available and decide how you want to connect.

To connect an Epson m30 series printer

  1. In the POS tablet, tap Connect next to the Epson m30 series printer.

Screenshot of connect button for Epson m30 series printer in Wix POS tablet

  1. Connect your printer to the point of sale using one of the following options:

Connect via Bluetooth

  1. Plug in your printer.

  2. Add receipt paper.

  3. Turn the printer on.  
    Note: The printer should appear in the list of available printers.

  4. Connect the printer to the tablet:Open the POS tablet.
    Tap the Menu icon  at the bottom left.
    Tap Settings.
    Scroll down and tap Manage Hardware. Note: The printer should appear in the list of available printers.

  5. Tap Connect next to the relevant printer.

Watch this Epson video to learn more about connecting your printer via Bluetooth.

Connect via WiFi

To connect the printer, it must be connected to the same WiFi network you're using for your POS tablet. To check which network your tablet is connected to, click the Menu icon  on the tablet, select App & Tablet, and click Wi-Fi & Network.

To connect via WiFi:

  1. Plug in your printer.

  2. Turn the printer on.
    Tip: The printer will print a receipt with configuration instructions and a QR code.

  3. Go to the Apple App Store (on iPhone) or Google Play (on Android), type Epson TM Utility and add the app.

  4. In the app, select Wi-Fi Setup Wizard and follow the instructions.
    Important: Make sure you connect to the same WiFi network as the tablet.

  5. Connect the printer to the tablet:Open the POS tablet.
    Tap the Menu icon  at the bottom left.
    Tap Settings.
    Scroll down and tap Manage Hardware.
    Note: The printer should appear in the list of available printers.

  6. Tap Connect next to the relevant printer.

Watch this Epson video to learn more about connecting your printer via a WiFi connection.

Connect via USB

Before you begin: Not all Epson printer come with the cable included. For Epson printers purchased from the Wix POS shop, you'll need to buy a cable with a USB connection on one end and a USB-B connection on the other. Check your Epson user manual for details.

  1. Plug in your printer.

  2. Add receipt paper.

  3. Turn the printer on.

  4. Plug in the cable that comes with your printer to both the printer and the POS tablet.

  5. Connect the printer to the tablet:Open the POS tablet.
    Tap the Menu icon  at the bottom left.
    Tap Settings.
    Scroll down and tap Manage Hardware.
    Note: The printer should appear in the list of available printers.
    Screenshot of the list of available printers displaying a printer connected via USB Wix POS tablet

  6. Tap Connect next to the relevant printer.

Connect via Ethernet

  1. Plug in your printer.

  2. Add receipt paper.

  3. Turn the printer on.

  4. Plug in the cable that comes with your printer to both the printer and your router. 
    Note: The printer should appear in the list of available printers.

  5. Connect the printer to the tablet:Open the POS tablet.
    Tap the Menu icon  at the bottom left.
    Tap Settings.
    Scroll down and tap Manage Hardware. Note: The printer should appear in the list of available printers.

  6. Tap Connect next to the relevant printer.

FAQs

Click a question to learn more about receipt printers.

How can I customize my receipts?

You can add your logo, address, and other details to your receipts to brand them. Learn how to customize your receipts.

What maintenance tasks can I perform on my HP terminal receipt printer?

We recommend performing a monthly maintenance cycle to keep your printer in good running order.

To maintain your receipt printer:

  1. Clean the sensor:Disconnect the printer from the tablet to turn it off.
    Rotate the top cover counterclockwise to open it.
    Dampen a piece of cotton with isopropyl alcohol, and use it to wipe the dust and stains from the sensor.
    After the isopropyl alcohol has completely evaporated, close the top cover.

  2. Clean the print head and platen roller:Disconnect the printer from the tablet to turn it off.
    Rotate the top cover counterclockwise to open it.
    (If you have recently printed) Wait for the print head to cool completely.
    Dampen a piece of cotton with isopropyl alcohol, and use it to wipe the dust and stains from the surface of the print head and the platen roller.
    After the isopropyl alcohol has completely evaporated, close the top cover.

  3. When needed, purchase additional printer paper. Purchase now
    Note: Printer paper size is 85 feet (L) x 2.25 inches (W), and the roll diameter is 1.91 inches.

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