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Setting up Retail POS hardware

Wix Retail POS: Troubleshooting Your Cash Drawer

Important:

  • This article is about Wix Retail POS tablet for brick & mortar businesses.

  • For info on using POS on a mobile device, click here.

If you are experiencing issues operating your cash drawer, try the steps below.

To troubleshoot the cash drawer:

  1. Disconnect the cash drawer from the receipt printer.

  2. Wait a few minutes.

  3. Reconnect the cash drawer to the receipt printer.

  4. Tap Checkout on the bottom bar.

  5. Actions and select Open Drawer w/o Sale.No Sale to open it manually.

  6. If the cash drawer is still not working, restart the tablet.

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