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Setting up shipping & fulfillment

Wix Stores: Offering Delivery to Pickup Points with Sendcloud

Let customers buy online and pick up their purchases from convenient locations nearby. Sendcloud offers pickup point delivery via a variety of carriers, including UPS, DHL, and DPD.

After setup, customers in relevant regions can select one of 3 pickups points that are closest to the address they entered during checkout.

When the order comes in, you can purchase a shipping label from the Sendcloud dashboard. After dropping the package off at one of the carrier's pickup points, the carrier delivers the order to the pickup point the customer selected. Both you and your customer receive notifications and tracking numbers.

Step 1 | Add the Sendcloud app

To get started, go to the Wix app market in the dashboard and add the Sendcloud app.

To add the Sendcloud app:

  1. Go to the Wix App Market.

  2. Search for the Sendcloud app.

  3. Click + Add to Site to add the app.

  4. Review permissions and click Add to Site.

Step 2 | Set up your Sendcloud account

To start setting up shipping to pickup points, you need to access the Sendcloud dashboard. There, you can create a new account or sign in to an existing account and add some basic information.

To access the Sendcloud dashboard:

  1. If not directed automatically to Sendcloud after adding the app:Go to Manage Apps in your site's dashboard in Wix.
    Click Open next to the Sendcloud app.

  2. Create a Sendcloud account or log in to your existing account.

  3. Click Connect.
    Tip: Your store name should appear in the Sendcloud dashboard.

  1. (For new accounts) Confirm your email address by replying to the email message sent by Sendcloud.

  2. Click the Sendcloud Settings icon and complete your account information.

  3. Select carriers:(If the menu on the right is not already displayed) Click the Sendcloud Settings icon .
    Click Carriers & pricing.
    Click Enable / Enable own contract under the carriers you want to connect.

  1. Connect carriers to your site:Click Integrations on the right.
    Click Edit under your store.

  1. Select the Service Points checkbox.

  2. Select the checkboxes next to the carriers you selected.

  3. (Optional) Select the Service point check dimensions checkbox.

  4. Click Save.

Notes:

  • To learn how to configure shipping parameters, create shipping rules, and more, go to the Sendcloud Help Center.

  • Pickup point shipping isn't available for customers until you enable it (Step 4 below).

Step 3 | Add pricing for each carrier

Sendcloud allows you to set different pricing for delivery with different carriers.

To set pricing:

  1. Go to Manage Apps in your site's dashboard.

  2. Click Open next to the Sendcloud app.

  3. Click the Configuration tab.

  1. Enter a price and configure each of the carriers you added.

Step 4 | Create shipping regions for each pickup-point location

To offer pickup-point delivery in a country or group of countries, you need to create a shipping region in your Wix dashboard.

For example, to offer pickup-points in France and Spain, you need to create shipping regions in your Wix dashboard for each of those locations (or one location that covers both countries).

Step 5 | Enable shipping to pickup points

For customers to see and select pickup points at checkout, you must enable the Sendcloud app in your Wix dashboard.

Important:

You must enable the pickup points in each region where you want customers to see it.

To enable shipping to pickup points via Sendcloud:

  1. Go to Shipping & Fulfillment in your site's dashboard.

  2. Select a shipping region where Sendcloud operates (e.g. France).

  3. Scroll down past any shipping, delivery, or store pickup options you created.

  4. Click the toggle next to the Sendcloud app to enable it.

  5. Click Save.

  6. Repeat steps 2 - 5 for any additional shipping regions (e.g. Spain).

Step 6 | Fulfill pickup-point orders

When customers check out, they can select any of the 3 available pickup points near the address they entered.

In the Orders tab, you can see an indication that an order is set to be delivered to a pickup point. You can also see the address of the specific pickup point your customer selected and the carrier set to fulfill the order.

For example, in the image below, the carrier is Chronopost and that carrier is set to deliver the package to a pickup point called DREAM FLOWER, located at 63 rue Saint Martin.

Screenshot of a store order that's going to be delivered to a pickup point in the Wix dashboard

To fulfill a pickup point order:

  1. Go to the Sendcloud dashboardGo to Manage Apps in your site's dashboard in Wix.
    Click Open next to the Sendcloud app.
    Click Go to Sendcloud.

  2. Purchase a shipping label for your order.

  3. Physically deliver your customer's package to one of the carrier's pickup points.
    Note: As soon as the label is scanned by the carrier, a tracking number should be added to the order in the Wix tab and notifications are sent to you and your customer. If a tracking number isn't added automatically, you can manually add it to the order.

FAQs

Which merchants can use Sendcloud to deliver to pickup points?

Sendcloud is available to merchants located in the following countries:

  • Andorra

  • Austria

  • Belgium

  • Denmark

  • France

  • Germany

  • Great Britain

  • Italy

  • Luxembourg

  • Monaco

  • Netherlands

  • Portugal

  • Spain

To which countries can merchants deliver to?

The list of countries with pickup points that Sendcloud delivers to varies according to the merchant's location.

Can I offer delivery to pickup points for product subscriptions?

If you sell products as product subscriptions, you cannot offer delivery to pickup points for those subscription orders.

How can I check which carriers are available in a particular country?

In the Sendcloud dashboard, select Carriers & pricing on the right, then select the relevant country.

How can I get more information about what I can do in Sendcloud?

Sendcloud offers a wide range of settings and services. To learn more, go to the Sendcloud Help Center.

How can I change the language in the Sendcloud dashboard.

  1. Select Account from the menu on the right.

  2. Select an option from the Language drop-down.

Can I connect the same Sendcloud account to more than one website?

Yes, you can connect multiple sites.

How can customers select a pickup point that isn't near their home address?

The 3 pickup points offered to customers are the ones nearest the address they enter during checkout. If a customer wants to select a pickup point near their work address, for instance, they can enter the work address during checkout.

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